FAQ

We service all Adelaide suburbs and nearby regions. Contact us to check if we can assist in your area.

Yes, all Paterson Plumbing technicians are fully licensed, insured, and trained to comply with Australian standards.

Absolutely. We provide 24/7 emergency response for urgent issues such as burst pipes, no hot water, gas leaks, and overflowing drains.

According to Sustainability Victoria, heat pump water heaters and solar hot water systems have the lowest running costs, with annual expenses as low as $25–$100 per year depending on household size and tariffs.  sustainability.vic.gov.au.

High-efficiency gas heaters provide powerful warmth, but reverse-cycle air conditioners often cost less to run. We’ll evaluate your house size, insulation, and energy tariffs to recommend the most cost-effective solution.

Check your water meter before and after a two-hour period when no water is used. If it changes, you may have a leak. Watch for unexplained damp patches or spikes in your bills. Professional leak detection equipment pinpoints hidden leaks quickly and accurately.

Trenchless relining suits most damaged pipes but may not be appropriate if a pipe has completely collapsed. Our experts will assess your pipes and recommend the best repair method.

SA Water estimates a saving of about $36.52 per person per year, or over $146 for a family of four, plus more than 11 kL of water saved per person. sawater.com.au

Yes. We carry out the repairs straightaway to keep your home safe and functional, then provide a professional report that you can forward to your insurer.

No, we don’t manage claims directly, but we provide all the documentation you need and can speak with your insurer if they need further details.

Common issues include burst pipes, leaking hot water systems, roof leaks, and water damage. Your insurer will confirm what your policy covers.

We offer 24/7 emergency plumbing across Adelaide and surrounding suburbs, and our team aims to attend as quickly as possible.

Typical emergencies include burst pipes, overflowing toilets, gas leaks, roof leaks, and sudden hot water failures.

Yes, we provide upfront fixed pricing so there are no surprises once the job is complete.

Inspections identify hidden leaks, compliance issues, and potential hazards, giving you peace of mind and helping avoid costly repairs later.

They’re ideal before or after buying a new property, after a renovation, or if you want reassurance that your plumbing and gas systems are safe and up to code.

Our plumbing and gas inspections are thorough and cover your entire system. We check all water and gas lines, appliances, hot water systems, taps, toilets, roof plumbing, and drains. We also look for leaks, signs of damage, and potential compliance issues to ensure everything meets current Australian Standards.

It uses water evaporation to deliver cool, fresh air throughout your home without the need for refrigerant or a compressor.

Yes, it is one of the most cost-effective and environmentally friendly cooling options—and is especially suited to Adelaide’s dry climate.

Yes, we offer annual servicing to keep your system running efficiently, extend its lifespan, and ensure it complies with current safety and performance standards.

We supply and install whole-house filtration systems for mains water and rainwater, under-sink filters, and advanced solutions like reverse osmosis.

Installing a water filtration system gives your household cleaner, safer, and better-tasting water straight from the tap. It removes harmful chemicals, chlorine, heavy metals, and bacteria that can affect your health, while also protecting your appliances from scale and build-up. The result is fresher water for drinking, cooking, and bathing, giving you confidence in the quality of every drop your family uses.

Yes, cartridges need to be replaced periodically to maintain peak performance—we can advise on the best schedule for your system.

Yes, we take care of all plumbing and gas connections, appliance installations, tapware, and drainage work.

No, we don’t do home extensions or major structural works. We handle all plumbing and gas for renovations — either working with your builder or contracting directly to you for your own building projects.

Yes, we offer upfront fixed quotes so you know exactly what to expect before work begins.

We handle roof leaks, stormwater repairs, guttering, downpipes, and compliance inspections.

Signs include water stains on ceilings, overflowing gutters, rusting downpipes, or pooling water around your home.

Yes, we provide maintenance, upgrades, and compliance checks to keep your roof drainage system performing properly.

Yes, we install all styles of toilets and provide repairs for leaks, blockages, or flushing issues.

Most installations are completed within a few hours, including removal of the old unit and connection of the new one.

Persistent leaks, cracks, or repeated flushing problems often mean replacement is more cost-effective than repair.

Yes, we repair worn washers, seals, and cartridges to stop drips and save water.

Absolutely—we can supply and fit a wide range of premium tapware for kitchens, bathrooms, and laundries.

If it’s a simple leak, repair is fine. But for old or faulty taps, replacement is usually the better long-term solution.

We use specialised equipment such as acoustic sensors and gas detectors to locate leaks without unnecessary damage.

Yes, gas leaks are dangerous and require immediate attention—contact us straight away if you suspect one.

Unexplained water bills, damp walls, mould, or the sound of running water when taps are off are common indicators.

It’s a no-dig method where we insert a liner into the damaged pipe, creating a new pipe inside the old one.

It’s ideal when pipes are cracked, damaged, or hard to access, and avoids the mess and cost of excavation.

When installed correctly, relined pipes can last for decades and are backed by a 25-year guarantee.

It allows us to see inside your pipes to pinpoint blockages, damage, or faults without guesswork.

No, it’s a quick and non-destructive way to diagnose problems before deciding on the best repair.

Yes, we can supply a clear report with images or video footage showing the condition of your drains.

Common causes include tree roots, grease build-up, foreign objects, and collapsed or damaged pipes.

We use advanced equipment such as hydro jetting and CCTV cameras to clear and diagnose the problem.

Regular inspections and avoiding pouring fats, oils, or non-flushable items down drains greatly reduce the risk.

Yes, we install, service, and repair a wide range of gas heating systems for safe and efficient performance.

We recommend annual servicing to ensure efficiency and safety, especially before winter.

Faulty heaters can leak carbon monoxide, which is dangerous. Regular servicing keeps your home safe.

We supply and install gas, electric, solar, and heat pump hot water systems across Adelaide.

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Yes, our vans are fully stocked, allowing us to carry out urgent replacements and restore hot water fast.